Where can I get more information about the novel coronavirus?
For more information in regard to the Coronavirus, please refer to the CDC’s Coronavirus page.
Where can I send my questions that I don’t see answered on this list?
Please email email@example.com with any unanswered questions.
As a state institution, The Citadel will continue to comply with Governor McMaster’s executive orders, which have been written as part of the effort to maintain health and safety of South Carolina citizens. We will update the relevant answers accordingly as information becomes available.
Is The Citadel holding face-to-face classes?
The Citadel classes will continue with online instruction, which started March 23. The Citadel intends to resume in-person classes for the Fall of 2020.
Is The Citadel campus open?
Per Governor Henry McMaster, except for essential functions, The Citadel campus is closed until further notice.
Is Daniel Library open?
The library building is closed but will be providing digital services as normal. To send a reference or informational request, please email firstname.lastname@example.org or send a chat message through the online chat system located on our home page library.citadel.edu. Click on the Ask Us button for chat available 8 a.m to 5 p.m.
When are my library items due?
Is Deas Hall open?
In support of the efforts to prevent the spread of COVID-19, Deas Hall is closed to the general public until further notice.
I’m having technical issues. Who should I contact?
The Citadel ITS HELP line is available for challenges with online learning technologies at (843) 953- HELP.
Will maymester and summer classes be available and, if so, in what format?
Based on current conditions and guidance, and the continuing threat posed by COVID-19, The Citadel transitioned all Summer I courses to online only. A small number of Summer II session courses, particularly those with lab elements, will be offered face-to- face, with conservative social distancing procedures in place. The remainder are adapted to an online only model. This applies to all courses and student types of The Citadel (cadets, evening undergraduate and graduate students).
How can I buy textbooks for summer classes?
The Citadel Bookstore is now open on campus and online to buy textbooks and other merchandise. We ship anywhere in the United States.
The current operating hours for The Citadel Bookstore are: 12:00 PM – 4:00 PM Monday through Saturday.
What is the status of CSI?
The Citadel Success Institute (CSI) for this summer is cancelled, but we will offer a robust online orientation course for all incoming cadets. Details will follow later.
When and how do I register for my fall classes?
Please login through Lesesne Gateway to register for fall classes as per normal.
Will the grades be changed to Pass/Fail?
No, we will honor the grading scale we have in place. It would be a disservice to those students who earned As and Bs to move to Pass/Fail, and it would affect our accreditation. We want a Citadel education to be worth what it stands for.
Can I still get study help and academic support?
Yes, the Student Success Center is assisting cadets and students with virtual tutoring, go here for more information.
How can I get help with stress, anxiety or other issues I am experiencing during the pandemic?
The Counseling Center services are available by email and phone during normal hours Monday to Friday 8 a.m. to 4:30 p.m. with lunch taken at 12 p.m. daily. The staff is in the process of contacting all current and recent clients by email—in-person service will be suspended until further notice.
To contact the Counseling Center, please call (843) 953-6799.
Are career and internship support services available?
Yes, the Career Center is operational in a remote capacity. Schedule a virtual session with a career center expert by emailing email@example.com.
How can I return textbook rentals?
Rental books can be returned using the free shipping label available here. Additional related questions are addressed as well and it will be kept updated.
Where can I sell my textbooks?
Since there will be no opportunity for students to sell non-rented books on campus until we reopen, please use this link to sell unwanted textbooks.
Will I get a refund for room, board and parking fees for the time I am not on campus?
The fundamental principle that The Citadel will follow is that we do not expect cadets and students to pay for services not rendered. At the direction of Governor McMaster, we are working closely with the Commission on Higher Education and all the other state higher education institutions to develop a methodology for fair treatment of every student in South Carolina who paid fees for this academic year for services they will not receive. The governor laid out specific due dates for this process and targeted May 1st for a report on the implementation of financial relief to students. We understand that a lot of families are going to experience financial duress during these challenging times, so we will do anything we can to expedite this matter. We will keep cadets, students and families apprised of our progress in providing relief.
How was the amount determined?
Cadets’ accounts will be credited a prorated amount of the original auxiliary charge based on the number of days the cadet is no longer utilizing the campus’ auxiliary services. Beginning with the date the Corps would have returned from Spring Break, this is a total of 47 days.
For Room and Board, the total credit is $1,608.81.
For Cadet parking, the total credit is $147.42.
When and how will I get the refund?
Credits will first be applied to any outstanding charges on the student’s account. Refunds will be processed over the next two weeks. Students that have already signed up for Direct Deposit will receive their refunds first. If no Direct Deposit record exists, the refund will be mailed out as paper check to the home address on file.
Information on setting up Direct Deposit can be found at https://www.citadel.edu/root/refunds/direct-deposit. There is still time to sign up for Direct Deposit.
There is an outstanding balance on my account, who should I contact?
Please contact the Treasurer’s office for any personal questions about your account at TRSR@citadel.edu.
Will this affect my financial aid?
Students on full scholarship may not receive a refund. Your scholarship will be reduced by the same amount as the cost for room and board is reduced. If you paid for parking you will receive the refund amount prorated for parking.
How do graduating seniors go about retrieving the rest of the money left in their OneCard account?
Graduating cadets will receive a refund for any remaining funds on their OneCard following graduation; returning cadets’ balances will carry over until next year, in accordance with standard procedure.
For any other questions, please contact the Treasurer’s Office via email at firstname.lastname@example.org or call (843) 953-5254. Due to the Treasurer’s remote work status, emails provide the fastest response. Phone messages will be returned within two business days.
Will the Class of 2020 have the opportunity to take part in the Long Gray Line parade?
We are committed to providing an opportunity for every cadet and student to return to campus, be honored at a special parade and cross the stage to shake General Walters and/or the hand of their legacy presenter. The Citadel are tentatively planning to conduct these events September 18 and 19, as conditions permit. We will communicate more details as we move forward.
How will I receive my diploma?
Your diploma will be mailed to your respective housing address and will state the graduation date as May 9th.
Travel and Study Abroad
Will maymester and summer study abroad programming continue?
Considering the continual unpredictability that COVID-19 is having worldwide, Citadel leadership has made the difficult decision to suspend all summer study abroad programming.
For more information, contact the Office of Study Abroad.
I am a student and need a reimbursement for a program, who should I contact?
- For students needing reimbursements, each Program Director will need to coordinate with their Administrative Assistant in their respective departments. Each department will need to complete a DPR and accounts payable will handle the check processing. This is important as the Office of Study Abroad and the Treasurer do not have access to another department’s budget for processing refunds.
For payment or reimbursement issues, or more information, contact the Office of Study Abroad.
Faculty and Staff
What is the plan for employees returning back to campus?
There is a timeline involving three phases.
The first phase, June 1- June 15, will allow employees to return to the workplace who cannot readily continue to work-from-home or are necessary to support ongoing critical operations. The following departments already have approval for employees to return or continue to work on campus: Treasurer’s Office, Public Safety, Facilities and Engineering, Post Office, Information Technology, Laundry, Tailor Shop, Commandant and the Daniel Library. Those who can productively work from home, with modifications to allow for balancing child care, should be allowed to continue to do so.
The second phase, June 15- June 30, intends for The Citadel to resume normal operations to the extent possible while adhering to social distancing recommendations. The Citadel will stagger employees’ return to workplace schedules to promote social distancing and work-from-home is still encouraged to limit disease transmission. Supervisors may continue to allow employees who’s in-office presence is not required to support normal operations to work from home.
The third phase, July 1- July 15, intends for The Citadel to return to operations. All employees will return to campus except for those who have been identified previously as appropriate for working from home. This third phase is contingent on the advice of health professionals.
How should faculty and other academic personnel prepare for teaching and working remotely?
Please refer to the Center for Excellence and Innovation in Teaching, Learning and Distance Education for Tips for Teaching Online.
For other Frequently Asked Questions in regards to teaching online, please reference the Faculty FAQ.
For further guidance about working from home, please reference https://www.citadel.edu/working-from-home/.
What technology can I use to work remotely?
For those able to work remotely, please consult your supervisor on your availability to telecommute and related responsibilities. Employees may be asked to complete IT security training to reduce risk, and provide task lists or status reports to ensure accountability. Employees accessing The Citadel’s data remotely are responsible for maintaining the security, condition, and confidentiality of equipment and materials (including, but not limited to, files, applications, manuals, forms) at alternate workplaces.
Telework assignments may include checking/responding to email communications, attending daily virtual meetings, completing online training, document processing, execution of project-based work, or other relevant tasks. If applicable, employees should clock into Kronos to record time while working off campus.
Are there specific reasons when I can take paid sick leave and if so, what are they?
Employees can take paid sick leave for any of the following reasons:
- To comply with a federal, state or local quarantine or isolation order related to COVID-19.
- To self-quarantine because the employee has been advised by a health care provider to do so due to concerns related to COVID-19.
- The employee is experiencing symptoms of coronavirus and seeking medical diagnosis.
- To care for an individual who is self-isolating to comply with a federal, state or local quarantine or isolation order related to COVID-19 or who has been advised by a health care provider to self-quarantine due to concerns related to COVID-19.
- To care for the employee’s son or daughter if his/her school or place of care has been closed, or the childcare provider is unavailable, due to COVID-19 precautions.
- The employee is experiencing any other substantially similar condition specified by the Secretary of Health and Human Services.
For additional information, please visit https://www.citadel.edu/root/images/human_resources/leave_faqs.pdf.
I am within a high-risk or special population. Who should I contact?
Please talk with HR to engage in a confidential one-on-one conversation to plan the best course of action.
Will masks be provided?
Yes, there are enough masks to provide for faculty and staff. Please talk with your supervisor to procure one.
Are there special PPE requirements needed for safe return to work on campus?
Not all positions require PPE equipment, but The Citadel is here to support and assist you as needed. Dave Orr, Director of Environmental Health and Safety, is available to review your worksite and provide suggestions on protecting yourself and your colleagues during this time. Per CDC guidance, employees should continue to practice social distancing, not engage in gatherings of more than two people, wash their hands as much as possible, and practice other healthy habits while at home or at work. If you are experiencing symptoms or have been exposed to anyone experiencing symptoms, we ask that you do not come on campus and contact your supervisor and HR for accommodations. We take your health, the health of your family, and the health of your colleagues very seriously and are here to assist as needed. Please contact Dave at email@example.com or 843-953-4816 for questions regarding your workspace and firstname.lastname@example.org for any questions regarding health or leave benefits.
What should I do if I am feeling ill?
If you are experiencing symptoms of COVID-19, immediately go home to self-isolate and minimize interaction with others.
Notify your immediate supervisor, informing them of your condition and The Citadel campus locations they have frequented. In addition, you should determine who you’ve had prolonged close contact with (defined as being within six feet of the employee while having symptoms for at least 10 minutes).
Call MUSC’s telehealth at musc.care or other appropriate telehealth provider.
Contact your supervisor upon receipt of diagnostic results as soon as possible. When a COVID-19 test is administered please e-mail email@example.com with notification of last day on campus and update on diagnosis.
What is the Families First COVID Response Act (FFCRA) and how does it affect me?
- Under the Families First COVID Response Act (FFCRA), full-time employees are entitled to 80 hours of paid sick leave. Part-time employees are entitled to paid sick leave equal to the amount of their average work hours over a two-week period. For additional information on the Families First COVID Response Act, visit DOL poster or email Human Resources at firstname.lastname@example.org.
Will employees still be charged for parking while campus is closed?
No, employee parking charges are suspended for the time being. Employees with a parking deduction should see the deduction excluded from the April 15th check until we resume campus operations. Employees that paid for parking outside of payroll will have parking fees refunded by The Parking Office. Please contact Penny Mayton with any questions at email@example.com.